Environmental Noise Cancellation
Crystal-clear voice without the noise
Why we developed noise cancellation that’s tuned specifically to retail
Noisy environments can be a real challenge for retail teams, especially when they need to collaborate across large-footprint stores. Traditional noise-cancelling headsets are designed to remove all background noise (whether that be human voices or the sound of an aircraft engine), but this approach simply isn’t sophisticated enough when large teams are trying to collaborate in a busy store. This is where our historic obsession with audio quality and our ambition to champion end-user comfort through Series 5 Pro naturally meet. We’ve reached beyond how the physical Headset feels and into audio comfort, to ensure our bespoke design delivers a 360° user experience that meets the specific needs of shop floor teams.
To achieve this, we went back to the source, studying and sampling soundscapes from a variety of retail stores. We then used this data to fine-tune our algorithm to recognise the specific background noise found in retail stores and eliminate it. This includes everything from bleeping checkouts and rattling trolleys to the high-pitched whine of timber cutting.
But the real magic of our retail-specific, environmental noise cancelling is that it allows us to protect voice audio within its own dedicated window. As a result, colleagues only hear crystal-clear voice through their Series 5 Pro Headsets, making the conferencing model even more effective by ensuring every colleague can communicate clearly with their team – even at peak times in the noisiest parts of their store.
“Retail teams told us that maintaining clear, consistent voice communication across their stores during peak times was one of their biggest challenges. So we knew off-the-peg noise cancelling wasn’t going to cut it. Recording background noise in real stores has allowed us to calibrate the headset’s dual microphones to simultaneously eliminate noise and capture uninterrupted voice from every user.”
Every word is protected from background noise
By containing voice audio in its own dedicated window, free from all environment background noise, team members only ever hear voice through their headsets and nothing else. Enabling them to work and communicate effortlessly without distractions.
No drop in audio quality at busy times
Teams members told us that they sometimes struggled to hear each other at busy times. Our new rear microphone recognises and removes background noise from the team conference, so there are no frustrating dips in clarity when the pressure is on.
Improves customer experience on the phone
Customers want to feel valued whether they call or visit a store. When you pair crystal-clear audio with our telephony integration, customers who reach your team on the phone get the same quality experience and attentive service as they would from a colleague in person.
Raises accuracy, efficiency and team morale
Crystal-clear audio prevents miscommunication and gives everyone the best chance of understanding instructions first time around. This leads to more efficient teamwork, higher overall morale and individuals who feel confident and more fulfilled in their roles.